Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders from our Pet Accessories collection.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you via email.

Shipping Time

Estimated delivery times vary depending on your location:

• United States & Canada: 7–15 business days
• Europe: 7–14 business days
• Australia & New Zealand: 8–16 business days
• Other Regions: 10–20 business days

Please note that these are estimated timeframes and actual delivery times may vary due to customs, weather, or carrier delays.

Shipping Methods & Carriers

We work with reliable international shipping carriers to ensure safe and efficient delivery. The carrier used for your order may vary depending on your location.

Shipping Fees

Shipping costs are calculated at checkout and may vary based on destination and order weight. We may occasionally offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your address, please contact us immediately at [email protected].

Lost or Delayed Packages

If your package is significantly delayed or lost, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.