We want you and your pet to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Return Eligibility

We accept returns under the following conditions:

• Item must be unused, unworn, and in original packaging
• Return request must be made within 14 days of delivery
• Proof of purchase is required

For hygiene and safety reasons, used pet collars may not be eligible for return unless defective.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products caused by customer handling
• Items without original packaging
• Clearance or final sale items (if applicable)
• Customized or personalized products

Return Process

To initiate a return, please contact us at:

Email: [email protected]

Please include:

• Order number
• Reason for return
• Photos of the product (if damaged or defective)

Once your return is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you about the refund status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us and we will assist you.

Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank
4. If still unresolved, contact us at [email protected]

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Contact Us

If you have any questions about shipping or returns, please contact us:

Email: [email protected]

We are happy to help ensure a smooth and pleasant shopping experience.